Elevated error rates for Rewind backups on the BigCommerce platform in the US region
Incident Report for Rewind
This incident has been resolved.
Posted May 05, 2020 - 22:34 EDT
We have applied a fix and are monitoring.

Please note, it will take some time to propagate the updated back-up times across the customers in this region.
Posted May 05, 2020 - 11:32 EDT
We are continuing to investigate this issue.

Backups are operational but update times are not being captured properly.
Posted May 05, 2020 - 06:42 EDT
We are currently investigating this issue.
Posted May 04, 2020 - 11:00 EDT